When to keep two suppliers for the same category
Guidance on supplier diversification for Australian SMEs — when a second source makes sense and when it does not.
After a plastics supplier went into administration in 2024, a Brisbane injection-moulding client lost six weeks of production while qualifying a replacement. They now keep a qualified backup for their two highest-volume resins. The backup supplier gets four orders a year — enough to stay warm, not enough to complicate forecasting.
Signs you need a second source
- A single supplier accounts for more than 60% of spend in a category that would halt operations if supply stopped
- Lead times have lengthened twice in twelve months without a clear explanation
- Your supplier is a small operation with key-person risk — one owner, one production line
- You are entering a growth phase where volume jumps could exceed your supplier’s stated capacity
Signs one supplier is enough
- The item is commoditised with many equivalent alternatives you could switch to in days
- Qualification cost is high (food safety audits, custom tooling) and a backup would rarely be used
- Your volume is too small for any second supplier to take you seriously without a premium
The admin trade-off
Two suppliers means two price lists, two invoice cycles, and sometimes split MOQs that reduce negotiating power. We often recommend a qualified but dormant backup: documents verified, one trial order placed, then periodic re-qualification annually rather than active splitting.
Document the trigger that would move volume — for example, two consecutive late deliveries or a price rise above an agreed threshold. That way the switch is a decision rule, not a panic.
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