Refund Policy
Refund, cancellation, and rescheduling terms for Camellia Hub Business Advisory engagements.
Last updated: August 2026
Overview
Camellia Hub Business Advisory provides professional consulting services — supplier reviews, procurement frameworks, and negotiation support. This policy explains refunds, cancellations, and related terms.
Deposit and commencement
A 40% deposit is required to commence audit or framework engagements. Negotiation support may be billed hourly or under a fixed fee as stated in your engagement letter.
Full refund before work begins
If you cancel in writing before we start substantive work (before document collection or scheduled site visits), your deposit will be refunded in full within 10 business days, minus any third-party costs already incurred on your behalf (e.g. paid registry searches).
Partial refund after work has started
Once analysis has begun, deposits are non-refundable. If you cancel mid-engagement:
- You pay for work completed to the cancellation date, calculated at the agreed hourly rate or pro-rata share of the fixed fee.
- Any unused portion of prepaid fees beyond completed work will be refunded within 14 business days.
Deliverables and satisfaction
We provide a draft report for factual review before final delivery. If factual errors are identified in the draft, we will correct them at no extra charge. Refunds are not offered because you disagree with professional judgment or recommendations, provided the work was performed as scoped.
Non-refundable items
The following are not refundable:
- Completed site visits and travel costs already incurred
- Third-party document or registry fees
- Hours of negotiation support already delivered
- Rush scheduling premiums where work was performed within the agreed urgent timeline
Rescheduling
Site visits and findings calls may be rescheduled once without charge if we receive at least 48 hours’ notice. Late cancellations or no-shows may forfeit the scheduled session fee or require rebooking at our standard hourly rate.
No-shows
If you miss a scheduled findings call without notice, we will send written findings and offer one rescheduled call within 14 days. A second missed call is not subject to refund but deliverables remain available in writing.
Refund method
Approved refunds are returned to the original payment method where possible. Bank transfers may take 5–10 business days to appear.
How to request a refund or cancellation
Email info@system-camelliahub.click with your name, engagement reference, and reason for the request. We respond within five business days.
Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law where our services fail to meet consumer guarantees.
Contact
Camellia Hub Business Advisory
Office 11, 19 Sample Avenue, Brisbane QLD 00000
+61 7 0000 3290
info@system-camelliahub.click